Help Center

Common questions and known issues

Frequently Asked Questions

The ACRMP.exe may fail to start due to missing runtime components. The game requires:

  • Microsoft Visual C++ Redistributables (x86 & x64):
    2005, 2008, 2010, 2012, 2013, and v14
  • DirectX End-User Runtime

To resolve this issue:

  1. Uninstall all installed versions of the
    Microsoft Visual C++ Redistributables by:
    1. Opening the Control Panel
    2. Navigating to Programs > Programs and Features
    3. Uninstalling all Microsoft Visual C++ Redistributables
  2. Reinstall all Microsoft Visual C++ Redistributables
    (x86 & x64) from our bundle
  3. (Re)install the DirectX End-User Runtime
  4. Try launching ACRMP.exe again
Download Microsoft Runtime Dependencies

Controller issues should already be fixed within Claudia which is part of the Windows Setup. However, Claudia is only valid for ACB! For ACR you need to follow the PadForge setup guide displayed at the bottom of the Setup page.

You can recover your account using the Forgot Credentials feature on the login page. You'll receive an email containing your username and instructions to reset your password.

The Animus Launcher should automatically connect to the VPN upon launch. If it fails to connect, try the following:

  1. Make sure your system is disconnected from any other VPN or proxy service
  2. Check if your system can establish the connection:
    1. Open Powershell
    2. Execute the following command:
      Test-NetConnection vpn.animusnetwork.com -port 443
    3. RemoteAddress must point to 5.175.249.128, otherwise your DNS is resolving incorrectly
    4. If TcpTestSucceeded returns False, your router or ISP may be blocking outbound connections on TCP port 443
  3. Check if your Windows firewall or any other is blocking the outbound connection
  4. Reset your VPN & Proxy network adapters:
    1. Open Device Manager
    2. Go to View > Show hidden devices
    3. Right-click and uninstall all VPN/Proxy adapters
      (especially WAN Miniport (...) adapters)
    4. If prompted, also remove the drivers by checking the checkbox
    5. Restart your computer allowing Windows to reinstall the adapters
  5. Start the Animus Launcher and retry connecting to the VPN

Can't find what you're looking for? Ask on Discord

Known Issues

We're working on resolving these issues within the future.
Thank you for your patience.
#1 - Server instability & Connection issues
Investigating

Due to a high server load, inconsistent and/or high ping to the server, the network connection can become unstable. In that case, the following issues may occur:

  • Slow matchmaking or session creation
  • Server disconnects
  • Login issues:
    • Players may be unable to log in aka stuck at loading
    • Players may appear as level 1 (ACB only): just a visual bug, doesn't affect anything and will be fixed by the next game restart
    • Players may encounter empty friend lists (ACB only): this may affect functionality, a game restart is strongly recommended
    • Players may not see their username and level after logging in (ACB only): - invisible in the top right corner of the main menu - this counts as an invalid / null client, a game restart is required!

Recommendation:
Try to minimize your network latency and packet loss. If the login process takes longer than 15 seconds, you may consider to restart your game.

#2 - Peer-to-Peer issues
Investigating

For a yet unknown reason, players may randomly fail to join certain sessions and hit unreachables.

Recommendation:
Stay longer in your matchmaking queues or ask for rehosts.
Rotating session hosts may also help.

Found an issue not listed here? Report it on Discord